Billing Practices

Our billing staff plays a vital role in fulfilling our mission of providing excellent customer service to all our patients. We’ve always been dedicated to humane billing and collection practices. iCare Ambulance will not engage in payment collection for services at the scene, en-route, or upon delivery of the patient.

iCare Ambulance accepts assignment from Medicare, Medicaid (select states), and all third-party payers for patients meeting applicable medical necessity requirements.

The following are the basic billing and collection practices of iCare Ambulance:

• We accept assignment from all third-party payers.

• We will make every effort to bill, and collect payment from, the patient’s insurance companies directly.

• We will not utilize threatening letters, billing tactics, or telephone collection methods to collect payment for services rendered.

• The primary focus of all billing messages and telephone contacts will be to secure patient insurance information.

• We will address all cases of financial hardship on an individual basis. Our only basic requirement of a patient with a financial hardship is that they contact our office and work with us cooperatively.

• Any patient who contacts our billing office with a declaration of financial hardship will be offered options which may include a reduction of the bill amount, a payment plan, or to have the entire bill written off. Options offered will depend on individual circumstances and decisions will be based on current billing policies.

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We are a participating provider in the following state Medicaid programs:​

• Colorado

• Montana

• Wyoming

• South Dakota

• Nebraska

• Kansas

• New Mexico